Refund & cancellation policy.

Last updated: July 2026

Our classes are live, seat-limited sessions, so a cancelled seat is one we may not be able to resell. The policy below tries to be fair to you and workable for a small business. If your situation doesn't fit neatly into it, email us — we'd rather sort it out than argue about it.

Cancelling 24 hours or more before class

Email admin@HomeStarCourses.com at least 24 hours before the class start time and we'll refund your registration in full. Include your order number if you have it — your name and the class date work too.

Cancelling inside 24 hours

Within 24 hours of the start time we can't reliably fill your seat, so instead of a cash refund we'll move you to any future date of the same class, or issue account credit you can apply to any Home Star class. Just let us know which you'd prefer.

No-shows and partial attendance

If you don't attend, or you leave partway through, we can't issue a refund or report CE hours for you. This isn't us being strict — the Tennessee Real Estate Commission requires verified attendance for the full session before continuing education hours can be credited. Partial attendance earns partial credit of zero hours, which is why we flag it clearly before class.

If something went wrong on our end — you registered on Zoom but never received a join link, or a technical problem on our side kept you out — that's not a no-show. Contact us and we'll refund or transfer you.

If we cancel or reschedule a class

Occasionally we have to move a date. If we cancel or reschedule, you choose: a full refund, or a free transfer to another date. We'll email you as soon as we know, using the address on your order.

Transferring to a different date

You can move to another date of the same class at no charge, subject to seats being available. Ask at least 24 hours before your original class start time. If you're moving to a class at a higher price, you'll pay the difference; if it's lower, we'll credit the difference.

How refunds are issued

Refunds go back to the original payment method used at checkout. We process approved refunds promptly; how quickly the money appears on your statement is up to your bank or card issuer, and can take a few business days after we've issued it.

Association, brokerage & private classes

Classes booked by a REALTOR® association, MLS, or brokerage are not covered by this policy. Those bookings are governed by the written agreement or invoice signed for that engagement. See association classes or contact us to discuss terms.

Questions or a request

Email admin@HomeStarCourses.com. Please reach out before class day if you can — most problems are easy to fix in advance and much harder afterward.

This policy covers payments made to Home Star Courses for our classes. It doesn't change your rights under Tennessee or federal consumer law, and it isn't legal advice. See also our terms & conditions and privacy policy.